Privacy Policy

Path2Potential ("we", "us", or "our") is committed to protecting the privacy and confidentiality of personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

• Name, phone number, and email address (submitted via our contact or enquiry form)
• Information about the child or young person you are enquiring on behalf of (e.g. age, concerns, relevant background)
• General usage information collected automatically when you visit our website (e.g. browser type, pages visited), which does not identify you personally

We do not collect sensitive health records through this website. Any clinical information shared once a therapeutic relationship has commenced is handled in accordance with professional ethical guidelines and applicable legislation.

2. How We Use Your Information

We use personal information to:

• Respond to your enquiry or request for information
• Schedule and manage appointments
• Deliver and improve our services
• Comply with our legal and professional obligations

We will not use your personal information for marketing or send unsolicited communications without your consent.

3. Disclosure of Information

We do not sell, rent, or trade your personal information. We may disclose information to third parties only in the following circumstances:

• With your explicit consent
• Where required or authorised by law (e.g. mandatory reporting obligations)
• To trusted service providers who assist us in operating our website or practice (e.g. email delivery services), bound by confidentiality obligations
• Where there is a serious and imminent threat to health or safety

4. Children's Privacy

Our services are primarily provided to children and young people, with enquiries typically made by parents or guardians. We collect information about children only through their parent or guardian and handle such information with the utmost care and confidentiality. Children's personal information is not used for any purpose other than delivering and coordinating the services requested.

5. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Information submitted through our website is transmitted securely. We retain personal information only for as long as necessary to fulfil the purpose for which it was collected or as required by law.

6. Access and Correction

You have the right to request access to the personal information we hold about you and to request correction of any inaccuracies. To make such a request, please contact us using the details below. We will respond within a reasonable timeframe.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience. These do not collect personally identifying information. You may configure your browser to refuse cookies; however, some website functionality may be affected.

8. External Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated date. Continued use of our website or services constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact:

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.